SIMPLE, FAIR & HASSLE-FREE EXCHANGES.
Our Exchange Policy
At VERO, your satisfaction is our priority. If you receive a defective, damaged, or incorrect item, or if you need a different size, you may request an exchange within 3 days of receiving your order.
Exchange Eligibility
To be eligible for an exchange, the item must:
- Be unused and unwashed
- Be in its original condition
- Have all original tags attached
- Be returned with its original packaging
Products that show signs of wear, damage caused by the customer, or have missing tags may not qualify for an exchange.
No Refunds
Please note that we do not offer refunds. Exchanges are only available for eligible products and are subject to stock availability.
If your requested size or item is unavailable, our customer support team will assist you with the best available alternative.
How to Request an Exchange
To request an exchange, contact us via WhatsApp or text at +92 340 8588777 within 3 days of delivery.
Please include:
- Your order number
- Details of the exchange request
- Clear photos, if applicable
Providing complete information will help us process your request as quickly as possible.
Exchange Approval
VERO reserves the right to decline exchange requests that do not meet the conditions outlined in this policy.
Move with Confidence!
The right fit makes all the difference. At VERO, we want you to feel comfortable, confident, and ready to go beyond; every time you move.